VPN detection mistook some normal home or mobile connections for VPN connections.
Some people could not verify on their own and had to ask staff for help. The rest of Axis worked normally.
We recorded which check blocked each case and fixed the ones that were wrong.
Every block stores its exact reason, without adding personal data, so a false positive can be found and fixed quickly.
Fix released.
Each block now records which check caused it, so false positives can be fixed with data.
Some people get the "VPN/proxy" block when verifying without using a VPN.
Every incident that lasts 15 minutes or more, or is serious, gets a public report within 48 hours.